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Frequently Asked Questions

Please contact us by sending an e-mail to or by filling out the form ‘Register’. We will contact you within a few workdays and set up a customer file for you. Please note we sell our products exclusively to local distributors.
The prices in our webshop are gross, VAT excluded. We will be happy to supply you with your net rates.
It is of course always possible that a delivered product or package is defective or deviates greatly from what was agreed. In that case, contact us directly so we can search for a solution together. First, we evaluate whether the complaint is justified. If it is, we explore how we can resolve the problem and prevent it occurring again in the future. If you have a complaint, contact our Customer Service at +31 (0)541-581600 or You will receive a response dealing with the substance of the complaint within 10 work days at the latest. If you are a business customer and are not satisfied with how your complaint was dealt with, you can contact the Arbitration Department of the Foundation.